Welcome to our Leather Shoes in Kenya FAQ page. We understand that you may have questions about our products and services. We’ve compiled a list of commonly asked questions to provide you with quick and informative answers. If you can’t find the information you’re looking for, please don’t hesitate to contact our customer support team.
Shop with confidence
We offer a diverse range of leather shoes, including formal school shoes, casual shoes, boots, sandals, and more. Our selection caters to various preferences and occasions.
Proper care is essential to extend the life and appearance of your leather shoes. We recommend regularly cleaning your shoes with a soft, damp cloth, applying a leather conditioner, and protecting them with a waterproofing spray. For more detailed care instructions, please visit our “Care Tips” section.
We accept a range of payment methods, including credit and debit cards, mobile money transfers (MPESA and EQUITEL), and other secure online payment options. You can find the list of accepted payment methods during the checkout process.
To place an order, simply browse our online catalog, select the desired items, and add them to your shopping cart. Proceed to checkout, where you’ll provide shipping and payment information. If you encounter any issues during the ordering process, please reach out to our customer support team for assistance.
Yes, we strive to provide a seamless delivery experience for our customers. Once your order is confirmed and processed, our delivery team will typically get in touch with you to coordinate the delivery. You will receive a notification, which may include a call or message, to confirm your availability and delivery details. This allows us to ensure that the delivery is made at a convenient time for you.
Yes, we offer door-to-door home delivery options for your convenience. Our goal is to make receiving your order as hassle-free as possible. When you place an order with us, you can choose from various delivery options during the checkout process. These options may include standard shipping, express delivery, or other choices tailored to your specific needs.
Standard shipping is typically the most cost-effective option and delivers your package within a reasonable timeframe. Express delivery, on the other hand, offers faster shipping for those who need their order more urgently.
Please note that delivery options may vary depending on your location and the courier service we use. Rest assured, our team works diligently to ensure that your package arrives at your doorstep in a timely and secure manner.
If you have any special delivery requests or instructions, feel free to include them during the checkout process or communicate them to our customer support team. We are committed to providing a delivery experience that meets your requirements and ensures your satisfaction.
Shipping costs may vary depending on factors such as the shipping destination, the weight and dimensions of the package, and the chosen shipping method. During the checkout process on our website, you will be presented with a list of available shipping options along with their associated costs. This way, you can select the shipping option that best suits your needs and budget.
Additionally, we do offer free shipping on select orders or as part of promotional campaigns. To check whether your order qualifies for free shipping, please refer to the shipping information displayed during the checkout process or review our current promotions and offers on our website.
We aim to provide transparent and competitive shipping rates to ensure that you have a clear understanding of the costs associated with your order’s delivery. If you have any specific questions or need assistance with shipping-related inquiries, please don’t hesitate to reach out to our customer support team. We’re here to help you make informed decisions regarding your order and its delivery.
Once your order is shipped, you’ll receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.
Our return and exchange policy varies depending on the product and individual circumstances. Please refer to our “Returns and Exchanges” page for detailed information on our policies and procedures. We aim to ensure your satisfaction with your purchase.
We stand by the quality of our leather shoes. Many of our products come with warranties or guarantees against manufacturing defects. Please review the product details on our website or contact our customer support team for specific warranty information.
Best Quality
By meticulously selecting top-tier leather and subjecting our shoes to stringent quality assessments, we consistently uphold the highest standards, delivering exceptional craftsmanship and unparalleled durability in every pair. Our dedication to superior materials and meticulous craftsmanship guarantees that our customers enjoy unmatched quality and longevity with every stride.
Best Offers
At our Leather Shoes in Kenya, we are dedicated to providing our customers with extraordinary value through our “Best Offers” feature. Our regular exclusive discounts and promotions enable you to access premium leather shoes at affordable prices, ensuring that quality footwear is accessible to all without compromising on style or comfort. With these enticing offers, you can enjoy the elegance and durability of leather shoes while staying within your budget.
Secure Payments
At our Leather Shoes in Kenya, we prioritize your financial security by offering multiple payment options, including Mpesa, card payments, and cash on delivery. Rest assured that your transactions are safeguarded, allowing you to shop for your ideal leather shoes with confidence. Our commitment to secure payments underscores our dedication to a seamless and worry-free shopping experience.