At A Glance
At our leather shoe Company, we understand that sometimes, items may need to be exchanged due to size, fit, or other reasons. Our goal is to make the exchange process as straightforward as possible while ensuring your satisfaction with your purchase.
Conditions for Exchange:
- Timeframe: We accept exchange requests within 5 days from the date of delivery. Please make sure to initiate your exchange request within this timeframe.
- Item Condition: To be eligible for an exchange, the item must be in brand new, unused, and unworn condition. It should also include all original tags, labels, and packaging.
- Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required for all exchange requests.
How to Initiate an Exchange:
To initiate an exchange, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email or phone, providing them with your order number and details about the item you wish to exchange.
- Wait for Instructions: Our customer support team will guide you through the exchange process, including providing a return shipping label and any additional instructions.
- Packaging: Carefully package the item you want to exchange, ensuring it is in the same condition as received, with all tags and accessories included.
- Return Shipping: Affix the provided return shipping label to the package and drop it off at the designated drop-off point or schedule a pick-up with our designated courier service.
- Exchange Processing: Once we receive the returned item and verify its condition, we will process the exchange. This may include shipping the replacement item to you at no additional cost.
Important Notes:
- Exchange availability may depend on the availability of the desired item in the requested size or style. If the requested item is not available, we will work with you to find a suitable alternative or offer a refund.
- If the exchanged item has a price difference, we will adjust the amount accordingly, either refunding the excess or requesting payment for the difference.
- Please allow a reasonable processing time for the exchange to be completed.
- Our exchange policy is subject to change, so we recommend reviewing our website or contacting our customer support team for the most up-to-date information regarding exchanges.
Shipping Policy
Delivery Times
The delivery timeline commences from the moment your order is placed and extends until one of our delivery associates makes the initial delivery attempt. Please note that we will make a maximum of two delivery attempts. If the order remains uncollected from the Pickup Service (PUS) for a period of 5 days, it will be subject to cancellation.
Business days are from Monday to Friday
Tracking my Order
You have two convenient options for tracking your order:
Simply click on the ‘track your order’ link provided in your order confirmation email. Alternatively, you can visit our Order Tracking page and enter your order number.
Should you have any inquiries or require assistance, please feel free to reach out to our Customer Service Call Center. You can also click on the following link to fill out a contact form. We are here to assist you with any questions or concerns you may have.